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27 May, 2021

Private patient increase at Mater Mackay Emergency Care Centre

Private emergency care is becoming the preferred option to many more Mackay locals, according to new figures released today to mark Emergency Medicine Day (May 27). The Emergency Care Centre at Mater Private Hospital Mackay has seen 4687 patients so far this year – a 36 percent increase on the 3436 treated over the same period last year.

Almost 23,000 Mackay region residents have received emergency care at the centre since it opened in September 2019. Mater Private Hospital Mackay Executive Officer Beth Thomas said patients appreciated the outstanding care provided by Mater’s emergency medicine team – and the minimal waiting times. “Our Emergency Care Centre is gaining more patients as the community becomes aware of this new service,” Ms Thomas said. 

“The success we’ve achieved is a huge tribute to our wonderful doctors, nurses and other staff. “They provide expert, compassionate emergency care for the people of Central Queensland 365 days a year. 

“On Emergency Medicine Day, I want to thank every member of the Emergency Care Centre for the dedication they show our patients.” 

The average waiting time at the Emergency Care Centre is just 10 minutes. The department also has fast access to X-ray and MRI services and liaises directly with specialist doctors to ensure patients receive further treatment as quickly as possible. 

Centre Director Dr Khalid Yousif said Emergency Medicine Day was a great way to recognise the work of emergency medicine professionals. “Our team provides exceptional assessment and treatment of major and minor illnesses and injuries, for both adults and children,” Dr Yousif said. 

“Mater Mackay has an amazing emergency team, but what impresses me most is the exceptional compassion and care they show our patients. Patients are always our focus.” 

Mater Mackay’s Emergency Care Centre is open from 8am to 10pm every day of the year, allowing patients to attend on weekends, public holidays and before or after work. Private health insurance is not necessary. There is a flat consultation fee. Patients can present directly to the Emergency Care Centre or request to be taken there by ambulance. 

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